TillrThis Refund Policy applies to paid Tillr Premium subscriptions.
Every new account gets a 14-day free trial of Premium features before any payment is required. Use the trial to confirm Tillr is right for your business before subscribing.
Premium is billed in advance, monthly or annually, depending on the plan you choose at checkout. Payments are processed by Paddle, our merchant of record.
You can cancel anytime from within the app. Cancelling stops future billing; you keep Premium access through the end of the period you already paid for, then your account moves to the free tier — your data is never deleted for cancelling.
We don't provide partial refunds for unused time within a billing period. If you believe you were charged in error, or Tillr didn't work as described, contact us within 14 days of the charge at [email protected] and we'll review it in good faith. Refund requests are ultimately processed through Paddle in line with their Buyer Terms.
Billing questions? Reach us at [email protected].